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Shipping Policy

Brooklyn Watches offers two different shipping options: Standard and Next Day. Shipping is provided by UPS, and orders will be processed within two business days pending credit card approval.

Standard:
Enjoy complimentary standard shipping on all orders. Arrives in 3 to 7 business days.
Standard delivery via UPS is available for orders with delivery addresses within the US and territories, excluding PO Boxes and Rural Routes. Orders being shipped by USPS, outside of the continental US or to APO/FPO address will arrive in 3-4 weeks, not the standard 3-7 days.

Next Day:
Next day shipping fee is $19.95.
Next day delivery is only available for orders with delivery addresses within the continental United States (excluding PO Boxes and Rural Routes).
Orders must be received by 12:00 pm CST in order to arrive on the next business day.

GROUND & STANDARD DELIVERY TIMESJomashop Shipping Times Chart

SHIPPING AND ITEM PROBLEMS

If a shipped order was lost or damaged, UPS or USPS must conduct an investigation. Please contact Brooklyn Watches to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package is not located, UPS and USPS will process a claim for the package. Claims can take two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Brooklyn Watches and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is not wanted, Brooklyn Watches will gladly refund your original payment.

When your order is received, if there are any noticeable discrepancies with your item, or if the item is different than what was ordered, please contact Brooklyn Watches within 5 days of receipt of your shipment to make any necessary corrections. If the item received is different than what was ordered, please contact Brooklyn Watches within 5 days of receipt of your order. If you believe that your automatic watch isn't working properly, please click here for more information. Product discrepancies not notified to Brooklyn Watches within 5 days may not be honored for replacement. Please contact us within 5 days of receipt of your shipment if your item is defective. Note: Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction.

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