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SERVICES

GENERAL INFORMATION

Brooklyn watches are not only beautiful in design; but made by highly skilled craftsmen and comprising of only the highest quality materials and components, your watch left our factory in perfect running condition after undergoing stringent quality testing. We proudly stand behind each Brooklyn timepiece we sell.

2 YEAR LIMITED WARRANTY:

Brooklyn watches will, within two (2) years from date of purchase, repair or replace, the movement of your Brooklyn watch free of charge if such movement proves to be defective in material or workmanship under normal use.

WARRANTY EXCLUSIONS

This warranty does not cover batteries, straps, bracelets, cases or crystals, nor does it cover damage arising from normal wear, scratches, accidents or misuse, or from any alteration, service or repair performed by any party other than Brooklyn Watch Company or one of its Authorized Service Centers.

Brooklyn Repair Service Department Standard Procedure

What happens to my watch when it arrives at Brooklyn Watches headquarters?

  • Once your package is received at our headquarters, it will be scanned and opened for inspection.
    Your letter will be reviewed by a member of our team, who will open a case file and number is generated in our database for your service request. All information regarding your service request will be detailed in the case file.

Your payment of $20.00 for shipping & handling will be applied to your case number. Your watch is analyzed to determine the exact nature of the service required.

  • If the service requested is covered under the warranty, we will proceed with the repair, if it is NOT covered by the warranty we will send you an email with the exact charge the repair will cost you. Payment can be submitted with a Credit card or a check. If you would like to mail a check please note that we will need the check within 14 days in order to get your repair done. If we do not receive your check after 2 weeks we will have to return the watch to you unrepaired.
  • The watch will now go into the repair process, which includes making the requested or needed repair and testing the watch. Once the watch passes all tests it will be prepared to be shipped back to you.

Standard prices (the prices listed are estimates) for repairs:

  • Battery Replacement
    start at $15.00
  • Winder or crown malfunction
    start at $20.00
  • Crystal Replacement
    start at $25.00
  • Complete overhaul
    start at $75.00
  • Additional links
    start at $5.00
  • New leather strap
    start at $25.00
  • New Rubber strap
    start at $25.00
  • New bracelet strap
    start at $35.00

We hope you are satisfied with our service

*Please note that prices are subject to change depending on the nature of the issue and repair needed, as well as the materials used for your particular watch.

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