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Return & Exchange

Brooklyn Watches is committed to making your shopping experience a success and offers free returns and exchanges on all web orders. If you are not 100% satisfied with your purchase, we will accept returns of unworn, unused merchandise for up to 30 days from purchase for a full refund or exchange. Proof of purchase, such as a copy of the original sales receipt or packing slip invoice, is required for reimbursement of the full purchase price. In all cases, refunds will be made in the form of the original payment.

To process a return or exchange and receive your Return Merchandise Authorization (RMA) number, please contact us via email at return@brooklynwatchco.com

All returns and exchanges of Brooklyn Watch merchandise must be mailed to:

Brooklyn Watches Co.
Attn: Returns Dept.
140 58th Street
Unit 3B
Brooklyn, NY 11220

(Please note that this address is for mail-in returns / exchanges only.)

  • When processing your return, we will refund the same credit card used to place the original order.
  • When processing your exchange, we will first refund the same credit card a used to place the original order, then charge you for the merchandise you are wanting in the exchange. In the event the item you want in exchange for your original purchase is not available you will be notified via email.
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