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FREQUENTLY ASKED QUESTIONS

Below are answers to the most common inquiries. If the below answers did not address your question please feel free to submit your inquiry by clicking here. We will do our best to get back to you within the next two business days.

  1. How long does a watch battery last?
  2. Why can’t I pull out the crown?
  3. Why isn’t my watch working?
  4. How do I shorten the link bracelet on my watch?
  5. What does ATM mean?
  6. What makes a watch water-resistant?
  7. What are the various levels of water-resistance and what are their applications?
  8. Is water resistance permanent?
  9. How should I care for a water resistant watch?

Answers:

  1. A battery should last at least 30 months. Depending on the type of watch, its size, and the energy required to power its various functions. A chronograph, for example, requires more energy than a watch that only displays hours and minutes. When the battery no longer works it should be removed and exchanged by an authorized Brooklyn watch service centre.
  2. If you cannot easily pull the crown out to wind your watch or set the time, then your watch most likely has a “screw down” crown. The screw down crown helps prevent water infiltration as well as overall protects from rougher wear. In order to adjust the time/date you must first unscrew the crown by rotating it counter-clockwise until it springs open.  If the watch has a mechanical self-wind movement (automatic), you will set the crown on the first position in order to wind the mainspring. To set the time and date you will have to move the crown to the second position. Be sure to screw the crown back in once you have set your watch. If the crown is not securely screwed in, water could penetrate the watch and damage the mechanism.
  3. If your watch is a quartz watch, which means it runs on a battery, if most likely has a crown stopper. Check to see if the side of the crown has a small plastic crown stopper. Remove it! The crown stopper is there to preserve the battery life of your Brooklyn watch, but now that you are a proud owner of it, you can go ahead and remove it. If you’re new watch has a mechanical self-winding movement, which is usually referred to as an “automatic watch”, you will have to first wind it, then wear it in order to get it running. To wind the watch rotate the crown clockwise a number of times while it is in its normal operating position (a screw down crown will have to be unscrewed first). You should wind it until you feel some resistance, while being careful not to “over-wind” the mainspring. When worn daily the movement of your wrist causes the main spring to wind continuously, eliminating the need for additional winding. The mechanical movement in the Brooklyn timepieces will generally have a forty hour power reserve. Should your watch stop from non-wear, just reset the time and wind it and you should be good to go.
  4. Some of our Brooklyn models come on solid stainless steel link bracelets. The bracelets are always larger than most wearers need to assure comfort and personal wearing habits. If you would like to custom fit your bracelet, we recommend you take the watch to a jeweller to have the links removed for optimal comfort. We do not recommend you do the sizing operation yourself. We would not want you to scratch your brand new Brooklyn watch.
  5. Timepieces are rated by ATM or atmospheres. One ATM is equal to approximately ten meters below the surface of water and refers to the additional pressure that is exerted when items are submerged under water. All Brooklyn timepieces are designed with a minimum water-resistance rating of 3 ATM or 30 meters.
  6. There are several features that make a watch water-resistant. The most important is the gaskets which are usually made of rubber, nylon or Teflon, which form a watertight seal where the crystal, case back and crown meet the watch case. . If the watch is a chronograph, the chronograph pushers will also need to have gaskets. In addition, water-resistant watch cases are lined with a sealant, applied in the form of a quick-hardening liquid, which helps keep water out. A screw-in case back, as opposed to one that pushes in, also contributes to water resistance. A screw-in crown, a feature commonly available in diver's watches, helps prevent water getting into the case through the watch-stem hole. When it is screwed down it forms a water tight seal much like the seal between a jar and its lid.
  7. Watches with the lowest level of water resistance are labelled water-resistant. They cannot be submerged in water but could handle splashes of water. The following are industry recommended standards:
    • Water-resistant to 30 meters (100 feet): Watches with this rating will withstand splashes of water or rain and light swimming, but not suitable for diving or being submerged.
    • Water-resistant to 50 meters (165 feet): Watches with this rating are suitable for showering for placement in shallow water.
    • Water-resistant to 100 meters (330 feet): Watches with this rating are suitable for some swimming and snorkelling activities.
    • Water resistant to 150 meters (500 feet): Watches with this rating are suitable for snorkelling.
    • Water resistant to 200 meters (660 feet): Watches with this rating are suitable for skin diving.

We do not recommend swimming or diving with your watch unless it has a screw-down crown and is water resistant to a minimum of 100 meters.

  1. Over time the gaskets can become weakened or corroded, or the cases can become dented, damaged, have loose or broken crystals. That is why all watch companies recommend updated maintenance to assure that over time none of the functions have been impacted by regular wear and tear.
  2. We do not recommend you wear your water resistant watch in the shower, sauna or hot tub, since the heat can cause the metal parts to expand at a different rate than the gaskets. This creates small openings that could allow water drops to penetrate the watch. After Swimming in salt water, you should rinse and watch in fresh warm water. If your watch has a rotating bezel turn it while rinsing to prevent salt buildup.

Please read the following suggestions to ensure the lifespan of your Brooklyn Watch.

    • Never completely submerge watches that are marked less than 10 ATM water resistance. Only watches with 10ATM water resistance or greater should be fully submerged in water.
    • Avoid drops or any impacts as they can affect the watch mechanism. Also avoid exposure to high temperatures, strong magnetic fields and contact with chemical products.
    • Never set the time while your watch is under water. Be sure that after you set the time you push the crown back in and if the watch has a screw down crown it gets secured.
    • To clean your Brooklyn watch just rinse the case and steel bracelet with warm water. Do not use any toxic chemical.
    • Try and avoiding submerging your Brooklyn leather strap watches in water, as the water will eventually impact the color and feel of the strap.
    • To ensure that your watch stays water resistant we recommend that you service your watch regularly and have the gaskets replaced.
    • If your watch is an automatic watch we recommend that you have your movement sent in for services every 4-6 years. Over time, the oils in the mechanism of your watch need to be replaced, but that depends both on your personal use as well as the climate.
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